The PBX Communications Solution for the New World Reality
Has the pandemic exposed your business communications? Can your employees work productively from home using voice apps and web conferencing? Conduct remote business meetings without requiring apps? Service customer requests via website live chat? Future proof your business during the lockdown and beyond with our PBX:
Cloud PBX Consulting Services in New York City
By using our PBX system, your ongoing telco cost savings will reduce significantly, and so will the cost of buying, expanding, and maintaining your PBX.
- Decrease your Phone Bill by up to 80%
- Licensing based on number of simultaneous calls and not extensions
- Avoid per extension licensing and pay per PBX instead
- Make free inter-office calls and branch calls
- Use prominent SIP trunks to reduce outbound call charges
- Reduce travel expenses with integrated web conferencing
- Eliminate 800 number phone bills with WebRTC integration
- Use International DIDs & IP Telephony so customers can call in at competitive rates
In a nutshell
- Unbeatable Price – Save up to 80% per year
- User Friendly Platform – Don’t get locked in
- Easy to Deploy – Install anywhere
- Easy to manage PBX built for teleworking
- Easy to Manage- App Free Web / Video Conferencing
- Mobility – Use office extensions anywhere with the Smartphone apps
- True PBX & Advanced Customer Service functions
Live Chat & Talk: Next Level Customer Communications
- Allow customers to chat, call or meet with you directly from your website
- Completely free for you and your customers – no additional subscriptions or charges
- Real-time communication from your website integrated with your PBX
- Easy to configure in a few simple steps!
Integrated Video Conferencing
- Free for up to 250 participants
- Unlimited users regardless of edition
- Initiate a conference with one single click
- Dial-in to meetings by phone
- Correlated operability between VoIP and video
- Bandwidth Management and Control
- Remote control assistance for quick & easy troubleshooting – plugin/extension free screen sharing
- Pre-upload PowerPoint & PDFs before meetings
- Easy to use polling tool for feedback
Next Generation Call Center features
With our PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity, and offer support with 3CX’s contact center technology.
- Call Center Reporting – user activity, team queue, SLA and more
- Queue Strategies and real-time statistics – round-robin, hunt by threes and more
- Barge in, listen-in and whisper to agents’ calls
- CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
- 3CX CRM API to develop your CRM integration
- Live Chat & Talk with your website visitors and offer real-time support
Ease of Communication
- If you want to improve your calling process, seek our hosted PBX consulting services in New York City for lead nurturing.
- We allow our customers to chat and meet our professionals directly.
- Our cloud PBX consulting services in New York City are available for you at no additional costs.
- Real-time communication will ramp up your productivity and boost business growth.
- A few simple steps to configure with ease.
Integrated Video Conferencing
- Up to 250 participants can join
- Easy to initiate a conference
- Easy and quick troubleshooting with remote control assistance
- Pre-load PDFs before meeting
- Polling tools for feedback
Call Center Features That You Will Appreciate
When you choose Mutual Associate as a Cloud Based Telephony Consultant in NYC, you will certainly enjoy new-age call center features that you can avail at no additional cost at all.
Moreover, you can easily boost productivity, increase sales, and get quick support with 3CX’s contact center technology.
- User activity, SLA, and team queue included in call center reporting
- Exceptional queue strategies and real-time statistics
- Live chat options to talk with website users directly
- Real-time IT support
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